Merchant Ops

About the role

We are looking for an experienced and commercially minded Manager/ Senior Manager to lead the merchant operations function within our Payment Acquiring & Cross-Border (PACB) business. This is a leadership role with end-to-end ownership of the merchant lifecycle — from acquisition and onboarding through compliance, activation, and ongoing account operations.

What you'll do

• Merchant Lifecycle & Onboarding Operations
• Own the full merchant lifecycle — from application, due diligence, and KYC/KYB processing through to activation, configuration, ongoing account management
• Ensure accuracy, completeness, and timeliness across all merchant onboarding stages, maintaining the highest standards of compliance and quality control
• Design and govern onboarding workflows across merchant tiers and channels, adapting processes to accommodate varying risk profiles, business models, and payment corridors
• Act as the senior escalation point for complex merchant cases, disputes, and onboarding exceptions requiring cross-functional resolution

What you need

• 6–10 years in operations
• KYC
• FEMA
• Swift
• SOP writing
• Coordination
• Root cause analysis
• MBA or BBA or B.Com

Good to have

• Due diligence
• Reconciliation

What you get