MS Engineer L1 VC support

About the role

As a Collaboration Managed Services Engineer (L1) at NTT DATA, you will be the go-to person for ensuring our clients' Collaboration, Contact Centre and Voice systems stay up and running. Your main focus will be on providing first-line support by monitoring private and public cloud infrastructure, identifying problems early, and resolving technical incidents efficiently.

What you'll do

• Be the go-to person for ensuring our clients' Collaboration, Contact Centre and Voice systems stay up and running
• Play a crucial role in ensuring we meet our service level agreements and deliver an excellent client experience
• Investigate and get to the root cause swiftly to restore services
• Also be identifying opportunities to optimize work processes and reduce incidents
• Actively contribute to enhancing service delivery

What you need

• 1–3 years in software engineering
• Chat support
• Diploma or B.Tech or B.E. or B.Sc or BCA

What you get