Network Engineer II - IN

About the role

The Network Operations Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.

What you'll do

• Provide exceptional customer support via the ticketing system and phone
• Detect events in a timely manner using monitoring tools
• Mitigates DDoS attacks to protect customer and shared infrastructure
• Document planned and unplanned network events in appropriate tracking and turnover systems
• Troubleshoot and resolve network events and create event documentation accordingly

What you need

• 5–9 years in it support & networking
• CCNP
• Networking
• Ticketing tools
• Troubleshooting
• Root cause analysis
• Any graduate

What you get