NICE CXOne Developer

About the role

In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms. You’ll work closely with cross-functional teams to troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations.

What you'll do

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements
• Build Call flow designs and integration to backend systems using application program interfaces (API)
• Manage NICE BU and provide input into solution design, and optimization for network solutions
• Provide routing design and implementation for contact center technology
• Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs

What you need

• 5–9 years in software engineering
• Any graduate

Good to have

• Salesforce
• Microsoft Dynamics