Operations Analyst

About the role

Keep AR Calling and denial workflows moving with speed and accuracy as an Operations Analyst in Chennai, India (Hybrid) . You’ll manage day-to-day AR calling activities and support denial management within RCM operations to improve outcomes and operational consistency. This position will report to the Operations Manager .

What you'll do

• Conduct AR calling activities to support timely patient or payer follow-up as required by workflow standards
• Manage denial-related work by identifying denial causes and ensuring appropriate next steps are taken within defined processes
• Review RCM documentation and transaction details to confirm accuracy, completeness, and adherence to policy
• Update work queues and operational systems with accurate statuses, notes, and outcomes to maintain audit-ready records
• Analyze trends in AR calling and denials to identify recurring issues and improvement opportunities

What you need

• 2–4 years in operations
• SOP writing
• Excel
• MS Office
• Documentation
• Process improvement
• Any graduate