Operations Manager - Chennai

About the role

Operations Manager - Chennai at Blitz. Design & build a 60–120 minute delivery network in the region, including last-mile delivery stations, dark stores/micro-fulfillment centers, and delivery teams.

What you'll do

• Design & build a 60–120 minute delivery network in the region, including last-mile delivery stations, dark stores/micro-fulfillment centers, and delivery teams
• Lead & coach Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with On-Time Delivery as the north star metric
• Use strong business judgment to communicate team goals, drive execution, and manage a fast-paced, high-volume quick commerce operation
• Achieve operational excellence by setting up scalable processes and driving continuous improvements
• Implement roster planning schedules & monitoring systems to ensure real-time fulfillment of customer orders within 60–120 mins

What you need

• 2–4 years in operations
• Last-mile delivery
• Reconciliation
• B.Tech or B.E.