Operations Supervisor

About the role

In this role, you will be responsible for supervising and managing operations across 4–5 warehouse sites, ensuring absolute compliance with established processes and statutory audit requirements. You will lead a diverse team of Team Leaders and Operations Executives, driving a customer-oriented culture that prioritizes high-quality service delivery and operational excellence across multiple facilities.

What you'll do

• Drive Multi-Site Operational Excellence: Oversee core Records and Information Management (RIM) activities—including retrieval, scanning
• Manage Performance and Reporting: Monitor Key Performance Indicators (KPIs) and facility scorecards by analyzing complex data through Management Information Systems…
• Lead Team and Client Success: Direct a combined team of in-house staff and outsourced vendors to strictly maintain Service Level Agreements (SLAs) and Turnaround Times…

What you need

• 10–18 years in operations
• MIS reporting
• Excel
• Vendor management
• Warehouse operations
• Reporting
• Statutory audit
• MBA