Outlet Manager

About the role

Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards. Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency. Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.

What you'll do

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards
• Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency
• Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues
• Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations
• Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives

What you need

• 1–2 years in retail & store operations
• POS
• F&B service
• Team management
• Food safety
• Upselling
• Diploma or BBA