Process Associate

About the role

The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements. This is a desk-based, entry-level role responsible for managing the digital lifecycle of customer orders within the SAP ERP system. The Order Fulfillment Specialist ensures that customer orders are accurately entered, stock is allocated, and shipping requests are generated seamlessly.

What you'll do

• Review system blocks (such as credit limits or delivery blocks) and escalate them to senior team members for resolution
• Monitor order backlogs within SAP to identify unfulfilled or delayed customer requests.Inventory Allocation & Shipping Release Check stock availability across various…
• Create delivery documents in SAP to trigger physical picking and packing at the fulfillment centers
• Generate billing blocks or adjustments if stock shortages prevent a full order shipment
• Logistics Coordination Communicate digital order releases directly to warehouse operations and third-party logistics (3PL) teams

What you need

• 0–1 years in operations
• ERP
• Coordination
• SAP
• Customer service
• Warehouse operations
• B.Com or BBA