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Process Associate

HCLTech·Chennai

Pay not statedJunior levelFull-time
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About the role

Process Associate at HCLTech. Process daily billing and handle failed transactions with good judgment.

What you'll do

  • Process daily billing and handle failed transactions with good judgment
  • Resolve billing issues and customer queries from SAP and exceptions
  • Prepare, review, and validate billing documents for accuracy
  • Meet KPIs, SLAs, and quality standards to ensure customer satisfaction
  • Escalate unresolved issues to supervisors promptly

What you need

  • 1–3 years in operations
  • Excel
  • MS Office
  • PowerPoint
  • SAP
  • MBA or M.Com or B.Com

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