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Process Associate

HCLTech·Chennai

Pay not stated1–2 yrsFull-time
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About the role

Process Associate at HCLTech. Following will be the Roles and Responsibility of the Customer Service Chat Agent and role they will perform following activity.

What you'll do

  • Following will be the Roles and Responsibility of the Customer Service Chat Agent and role they will perform following activity
  • The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing…
  • The agent shall make every reasonable attempt to resolve and provide the service where possible
  • Provide accurate and complete information by using right methods and tools
  • Respond to all service requests and issues raised via chat support

What you need

  • 1–2 years in operations
  • Customer service
  • Chat support
  • Any graduate

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