Process Associate

About the role

Responsibilities encompass verifying eligibility with end customers, reviewing medical documentation, obtaining prior authorization, requesting missing or incomplete payer information, updating patient information, and performing other necessary actions without the need for a phone call

What you'll do

• Assess and resolve enquiries, requests, and complaints, ensuring customer enquiries are addressed
• Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and monitoring enquiries
• Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction
• Manage and update account-wise customer interactions daily, generated through workflows and queues
• Achieve key and critical performance targets

What you need

• 1–3 years in operations
• Data entry
• Problem solving
• Documentation
• Any graduate