Process Associate-Voice

About the role

To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.

What you'll do

• Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
• Meet The Defined Quality Scores And Process Improvement
• The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
• Consistently Meet Or Exceed Csat Parameters As Defined For The Process

What you need

• 1–3 years in operations
• Process improvement
• Any graduate