Process Associate-Voice

About the role

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness in Voice.

What you'll do

• Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
• Assist customers with product information, order status, and general inquiries
• Maintain accurate and detailed records of customer interactions and transactions
• Provide feedback to management on recurring customer issues and suggest improvements

What you need

• 1–3 years in operations
• Customer service
• Documentation
• Any graduate