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Process Manager

eClerx·Chandigarh

Pay not statedMid levelFull-time
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About the role

This could be lateral for SPM or for promotion of PM to SPM position after 6 months excellent performance. Usual eClerx conditions for tenure. Only for employees currently employed in TSX or AM programs at any eClerx location in India. Possess a valid Indian passport or be able to get passport in less than 2 weeks, if selected.

What you'll do

  • Manage large teams including Process Managers, APMs, Team Leaders, and Analysts
  • Own and deliver on SLAs, KPIs, and business performance targets
  • Drive customer experience improvements and enhance outcomes
  • Analyze performance data and provide insights to optimize operations
  • Ensure effective workforce planning, capacity management, and cost optimization

What you need

  • 3–6 years in operations
  • Telecom
  • Any graduate

What you get

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