Process Manager

About the role

Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

What you'll do

• Process mapping and identifying non value add steps / friction points in the process
• Discover, monitor and improve processes by extracting and analysing knowledge from the event logs in Process Mining/Celonis tool
• Work alongside both technical and non-technical stakeholders to understand business challenges to help design process mining initiatives and prioritize the requests
• Act as customers’ key contact and guide them through revealing process trends, inefficiencies & bottlenecks in the business process
• Support validation of data (counts, values between source systems and Celonis)

What you need

• 3–6 years in operations
• SQL
• Data analysis
• Process improvement
• Machine learning
• Python
• NumPy
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Power BI
• Tableau
• Pandas
• Scikit-learn
• Telecom