Process Manager

About the role

End-to-end ownership of account management; ensuring process adherence and compliance; driving team performance and attendance; and demonstrating a passion for excellence in work.

What you'll do

• In A Timely And Consistent Manner And Deliver Results So As To Exceed One’S Own Standards
• Formulate The Key Result Areas Of The Team Leaders & Team Members. Conduct Appraisals And Feedback Sessions With Team Leaders/Fts And Agents At Regular Intervals.…
• Ensuring Adherence To Attendance Records, Login Times, And Unscheduled Absences
• Effectively Manage Client Relationships In Order To Maintain And Grow Their Existing Business To Ensure Revenue Generation
• Manage The Budget And Schedule For The Projects Assigned ,Responsible For Managing Multiple Assigned On Boarding Projects To Completion

What you need

• 3–6 years in operations
• Performance management
• Any graduate