Product Manager

About the role

Bolna's voice agents handle millions of real conversations for some of India's largest enterprises. Every one of those calls has to sound natural, and when one goes wrong, we need to know why, fast. As a Product Manager, you'll own two areas: how the call sounds and feels to the person on the other end, and how we, our FDEs and our customers know whether an agent is working and why it isn't.

What you'll do

• Own the quality of the live conversation: background noise and noise cancellation, turn-taking and interruptions, latency, and language switching
• Drive agent memory: context that carries across calls, between steps of a multi-step agent, and through agent-to-agent transfers
• Work with ML engineers on model choices and the models we build. Define what "better" means, build the eval set
• Turn fuzzy complaints from FDEs and customers ("the agent sounds off", "it keeps cutting people off") into metrics with clear thresholds
• Make it fast to find out why a call went wrong: which turn, which component (telephony, speech recognition, LLM, voice, tools), and what to change

What you need

• 3–6 years in product management
• SQL
• LLMs
• Machine learning
• Any graduate

Good to have

• Prototyping

What you get