Product Operations Associate

Apna·Bengaluru

Pay not stated0–2 yrsFull-time

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About the role

We’re hiring for Product Operations Associate to work closely with the Product team on Apna Advantage. This is a hands-on role for someone early in their career who enjoys solving messy problems, digging into data, working closely with users and operations teams, and turning insights into better products and processes.

What you'll do

Improve the end-to-end user journey across discovery, counselling, application and admissions
Work closely with counsellors and users to identify product gaps and operational bottlenecks
Analyse funnels, call outcomes, CRM data and user behaviour to find drop-offs and opportunities
Translate operational problems into clear product requirements
Improve workflows across CRM, calling, WhatsApp, lead routing and internal tools

What you need

0–2 years in product management
CRM
SOP writing
Any graduate

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