highlisted
Sign in

Product Support Representative

FIS·Pune

Pay not stated7–12 yrsFull-time
Apply on FIS' siteTrack your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)

What you'll do

  • Ensure timely resolution or escalation within SLA
  • This includes creating a positive customer support experience and building strong relationships through understanding the problem
  • Liaise with development team to get the fix for critical issues in timely manner
  • Provide level 1 Support: Both email and telephonic. Mailbox management, Ticket logging, Assignment, Update and validation

What you need

  • 7–12 years in it support & networking
  • ITIL
  • Capital markets
  • Python
  • SQL
  • Perl
  • Any graduate

Good to have

  • Linux

Similar jobs

OCM - Shift lead - 10 + Years - Pune

Zensar Technologies·Pune

Can I apply
Open to any education · 10–18 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Zensar Technologies' site (Oracle): account needed, ~10–15 min
Early: posted 1 h ago on their own site

DELMIA Apriso Technical Support Engineer

Dassault Systemes·Pune

Can I apply
Open to any education · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Dassault Systemes's own site
Early: posted 4 h ago on their own site

Technical Support Engineer

LSI·Pune

Can I apply
Needs B.Sc or B.Tech or B.E. · 10–18 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On LSI's site (Workday): account needed, ~10–15 min
Early: posted 8 h ago on their own site