Production Support Engineer

About the role

Connecting clients to markets – and talent to opportunity Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of five segments that offer endless potential for progression and growth.

What you'll do

• Monitor and maintain production systems to ensure high availability and performance
• Respond promptly to incidents, provide technical support, and resolve issues in line with SLAs
• Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence
• Providing advanced troubleshooting and resolution
• Develop and implement automation scripts to streamline incident resolution and system monitoring

What you need

• 5–7 years in it support & networking
• ITIL
• Troubleshooting
• .NET
• MongoDB
• SQL
• Java
• Any graduate

Good to have

• Python
• PowerShell
• Azure
• Root cause analysis
• Cloud security