Production Support Engineer

About the role

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of five segments that offer endless potential for progression and growth.

What you'll do

• Play a critical role in resolving incidents, performing root cause analysis, and supporting database and application-related issues in a 24x7 environment
• Production Support & Incident Management: Monitor and maintain production systems to ensure high availability and performance
• Respond promptly to incidents, provide technical support, and resolve issues in line with SLAs
• Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence
• Providing advanced troubleshooting and resolution

What you need

• 5–7 years in it support & networking
• ITIL
• Troubleshooting
• .NET
• MongoDB
• SQL
• Java
• Any graduate

Good to have

• Python
• PowerShell
• Azure
• Root cause analysis
• Cloud security