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Program Director (DFS)

HCLTech·Noida

Pay not statedLead levelFull-time
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About the role

The DFS Program Manager is responsible for leading large-scale Digital Foundation Services programs across Private Cloud, Public Cloud, Network, Workplace, Security, Compliance, and Infrastructure Operations. The role drives delivery excellence, customer satisfaction, financial performance, transformation initiatives, automation adoption, and strategic governance while ensuring service commitments are met across multiple towers and geographies.

What you'll do

  • Program & Service Delivery Leadership
  • Own end-to-end delivery of DFS services across multiple technology towers
  • Drive operational excellence through KPI, SLA, and XLAs management
  • Ensure adherence to contractual obligations and customer commitments
  • Lead service reviews, executive governance meetings, and strategic planning sessions

What you need

  • 10–18 years in consulting & strategy
  • Change management
  • AWS
  • GCP
  • Network security
  • ITIL
  • Azure
  • Any graduate

Good to have

  • ServiceNow
  • Talent management

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