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Program Manager

eClerx·Mumbai

Pay not stated8–14 yrsFull-time

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About the role

The role will work closely with the Vertical Head to drive and govern multiple Customer Operations transformation initiatives, ensuring effective execution, stakeholder alignment, risk management and timely delivery.

What you'll do

  • Drive governance and execution of multiple transformation projects
  • Track project progress, timelines, dependencies and key deliverables
  • Manage stakeholders and drive timely closure of action items
  • Identify risks and gaps and ensure timely resolution
  • Prepare dashboards, reports and leadership updates

What you need

  • 8–14 years in consulting & strategy
  • PowerPoint
  • Stakeholder management
  • Excel
  • Dashboarding
  • Project management
  • LLMs
  • Any graduate

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