- Can I apply
- Needs BCA or MCA or B.Tech · 4–7 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On PWC's site (Workday): account needed, ~10–15 min
Early: posted 19 h ago on their own site
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About the role
We are looking for a high-ownership Program Manager to drive end-to-end excellence for the Merchant Helpdesk. This role will be responsible for improving merchant experience, optimizing support operations, and driving cross-functional programs to enhance resolution efficiency,
What you'll do
- Program Ownership & Execution
- Own merchant helpdesk programs across voice, non-voice, and digital channels (WhatsApp
- Drive key initiatives to improve FCR (First Contact Resolution), TAT, MSAT
- Manage end-to-end lifecycle: problem identification → solution design → execution → impact
- Process Excellence & Optimization
What you need
- 6–10 years in consulting & strategy
- Stakeholder management
- Data analysis
- SOP writing
- CRM
- Any graduate
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