QA Supervisor

About the role

The Quality Team Leader – Criminal Verifications will lead a team of Quality Coaches/Auditors supporting US criminal background screening and public records research.

What you'll do

• Audit Coverage & Feedback (Primary)
• Ensure 100% audit coverage across all criminal verification transactions, researchers, court types, and jurisdictions in scope
• Ensure 100% feedback closure — every audit finding is communicated to the researcher and their Team Leader within the defined TAT, with acknowledgement captured
• Maintain audit logs, error trackers, and feedback registers with full traceability (auditor, date, jurisdiction, defect type, severity, root cause, corrective action)
• Track repeat and researcher-specific errors; drive individual improvement plans in partnership with Operations

What you need

• 3–6 years in quality assurance & testing
• Root cause analysis
• MIS reporting
• SOP writing
• Any graduate