Quality Analyst

Teleperformance (TP)·Mohali, Chandigarh

Pay not stated1–4 yrsFull-time

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About the role

Coach Technical Support Executives on the evaluations done Coach agents based on evaluation trends to improve their technical capabilities Demonstrate commitment to program internal customer satisfaction

What you'll do

Report results of evaluations to Quality/Operations
Run analysis on contact evaluations and highlight trends
Use trends to identify training needs and developing action plans
Help technical support executive to understand appropriate troubleshooting approach
Participate in calibration sessions with Quality/Operations

What you need

1–4 years in customer support & success
MIS reporting
PowerPoint
Any graduate

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