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Quality Analyst

Teleperformance (TP)·Gurugram

Pay not stated1–4 yrsFull-time
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About the role

Coach Technical Support Executives on the evaluations done Coach agents based on evaluation trends to improve their technical capabilities Demonstrate commitment to program internal customer satisfaction

What you'll do

  • Report results of evaluations to Quality/Operations
  • Run analysis on contact evaluations and highlight trends
  • Use trends to identify training needs and developing action plans
  • Help technical support executive to understand appropriate troubleshooting approach
  • Participate in calibration sessions with Quality/Operations

What you need

  • 1–4 years in customer support & success
  • MIS reporting
  • PowerPoint
  • Any graduate

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