Senior Analyst
eClerx·Mumbai
- Can I apply
- Open to any education · Mid level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On eClerx's site (Oracle): account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives.
What you need
- 1–2 years in data & business analytics
- Any graduate
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