Reference Data

About the role

Subject Matter Expert on financial products, bridging the gap between product development, client needs, and front-office executions across Instrument, Calendar and Ratings domain data to drive consumer adoptions to trusted source. (membership of ExCos, Risk Management Meeting) Principal Accountabilities and Responsibilities

What you'll do

• Deliver the Re-platforming of Instruments, Calendar and Ratings as per timelines agreed
• Manage the escalations and monitor the backlog items in the JIRA / Confluence
• Create and maintain product metrics and present them to Portfolio lead at regular intervals

What you need

• 8–10 years in customer support & success
• Customer success
• Escalation handling
• Internal controls
• Six Sigma
• JIRA
• PostgreSQL
• Any graduate

Good to have

• Bloomberg
• Lean
• Confluence