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Security Engineer (L1)

NTT Data·Mumbai

Pay not statedFresherFull-time
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About the role

The Security Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and is responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

What you'll do

  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users
  • Identifies and resolves problems following agreed procedures
  • Carries out agreed maintenance tasks
  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required

What you need

  • 0–1 years in cybersecurity
  • Ticketing tools
  • SOP writing
  • CCNA
  • B.Tech or B.E. or B.Sc or BCA

What you get

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