Security Managed Services Engineer (L3)

About the role

The Security Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

What you'll do

• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
• Assists in analyzing, assigning, and escalating support calls
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company

What you need

• 1–3 years in cybersecurity
• ITIL
• B.Tech or B.E.

Good to have

• CISSP
• Firewalls
• CCNP