Senior Amazon Connect Developer

About the role

We are seeking a highly skilled Senior Amazon Connect Developer with deep expertise in AWS and Amazon Connect to lead the development of digital contact center solutions. The ideal candidate will have a strong background in cloud-based contact center platforms, digital channel implementations, and GenAI integrations.

What you'll do

• Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect
• Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services
• Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation
• Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences
• Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce

What you need

• 6–11 years in software engineering
• AWS
• LLMs
• DynamoDB
• Agile
• Salesforce
• ServiceNow
• Any graduate

Good to have

• CRM