Senior Associate Collaboration Technical Services Systems Integration Specialist

NTT Data·Mumbai

Pay not statedMid levelFull-time

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About the role

The Senior Associate Collaboration Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events and works towards associate to professional level certification, whilst at the same time developing business knowledge.

What you'll do

Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
Takes responsibility for problem resolution and troubleshooting during project lifecycle
Escalates complex problems to the relevant third parties
Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
Compiles and maintain project administration (Time Capture and feedback to stakeholders)