Senior Automation Engineer - Dynatrace

About the role

Proven experience analyzing Incident/Service Request/Problem ticket data to identify repetitive operational activities and automation opportunities. Experience converting identified opportunities into automation scripts, workflows, runbooks and API-based integrations. Experience working with ServiceNow or another ITSM platform.

What you'll do

• Analyze historical tickets and operational data to identify high-volume, repetitive and manual operational toil
• Assess automation opportunities based on frequency, complexity, repeatability, risk and business impact
• Build an automation opportunity backlog and quantify potential effort/toil reduction
• Identify whether each use case is best addressed through rules, scripts, workflow automation, AI-assisted recommendations or agentic automation
• Use Dynatrace telemetry, events, problems and service dependencies to identify opportunities for AIOps-driven investigation and remediation

What you need

• 4–7 years in electrical & electronics
• Python
• REST APIs
• ServiceNow
• CI/CD
• LLMs
• PowerShell
• Any graduate

Good to have

• Bash
• AWS
• Azure
• Kubernetes
• Terraform
• Ansible