Senior Engineer- Fixed Network Service Manager

About the role

We are seeking an Enterprise and FTTX Service Manager is responsible for the end-to-end delivery, performance, and continuous improvement of Enterprise/FTTX services, ensuring services are delivered in line with agreed SLAs, KPIs, quality, cost, and customer experience targets.

What you'll do

• Own and manage end-to-end Enterprise and FTTX service delivery from provisioning to Acceptance, assurance and restoration
• Ensure compliance with Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and regulatory requirements
• Monitor network performance, service availability, fault trends, and customer-impacting events
• Lead service recovery during major incidents, outages, and escalations, ensuring timely communication and timely resolution including stakeholder notifications. To call…
• Drive root cause analysis (RCA) and corrective/preventive actions for recurring Enterprise and FTTX issues

What you need

• 10–15 years in electrical & electronics
• Preventive maintenance
• Maintenance
• Telecom
• Root cause analysis
• ITIL
• B.Tech or B.E.