Senior Engineering Manager

About the role

As a Senior Software Development Manager in the Customer Support Technology team, you will lead critical engineering initiatives that power eBay’s global customer service experience. You will drive the design, development, and operational excellence of systems that enable efficient, intelligent, and personalized support across both digital self-service and especially in agent-assisted channels.

What you'll do

• Lead the design, development, and end-to-end ownership of scalable APIs, internal frameworks, batch processing programs
• Build, manage, and scale a high-performing, globally distributed engineering team, fostering a culture of technical excellence, collaboration, inclusion
• Provide strong technical and people leadership, guiding system architecture, implementation, and career development for team members
• Drive seamless integration with world-class customer support platforms and tools
• Champion the adoption of AI and intelligent tooling to enhance developer productivity, improve code quality, and automate testing, monitoring, and deployment processes

What you need

• 12–22 years in software engineering
• Java
• Python
• Spring Boot
• Kafka
• Docker
• Kubernetes
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

Good to have

• CI/CD
• REST APIs
• Terraform