Senior Implementation Consultant, CCAAS

About the role

Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that preempt issues and maximize client ROI.

What you'll do

• Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices
• Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies
• Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment
• Conduct advanced health checks and audits for key customers; design remediation and enhancement plans to improve platform performance and adoption
• Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization

What you need

• 3–6 years in consulting & strategy
• TCP/IP
• Salesforce
• Business analysis
• Customer success
• Any graduate

Good to have

• JavaScript