Senior Manager - AI Delivery

About the role

We are seeking a detail-oriented and delivery-focused Business Analyst to join a growing product organization building next-generation conversational AI solutions for the financial services industry. In this role, you will act as the bridge between business, compliance, engineering, and client stakeholders — translating regulated, domain-heavy business needs into clear, actionable requirements for a voice AI platform.

What you'll do

• Requirements Engineering & Business Analysis
• Elicit, analyze, and document business requirements for conversational AI, voice, and contact-center automation solutions through workshops, interviews
• Translate business needs into functional specifications, user stories, acceptance criteria, and process models that engineering and QA can act on without ambiguity
• Author and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs)
• Partner with product managers and delivery leads to groom, refine, and prioritize the backlog based on customer impact, regulatory obligation, and technical feasibility

What you need

• 6–11 years in data science & ai
• JIRA
• REST APIs
• Confluence
• Azure
• LLMs
• Business analysis
• MBA or BBA

Good to have

• CRM
• SAP