Senior Manager-Operations

About the role

The role of a Senior Manager Operations is to contribute to the overall client satisfaction, retention and account profitability objectives by ensuring the operational performance standards for assigned accounts are met and enhanced.

What you'll do

• Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually…
• Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives
• Lead cross-functional activities and communication to further partnership between organization and assigned clients
• Examine financial data and use them to improve profitability
• Manage Budget and forecast

What you need

• 10–18 years in operations
• Client relationship
• Customer service
• Root cause analysis
• Problem solving
• Any graduate

Good to have

• Team management