Senior Manager - Technical Architect

About the role

We seek an experienced Tech Architect to lead the design and delivery of enterprise-scale contact center and CX technology transformations. The ideal candidate combines strategic architecture vision with hands-on expertise across AWS, Five9, Genesys, Cresta, and modern cloud platforms.

What you'll do

• Strategic Architecture & Blueprinting: Develop Technical Blueprints (As-Is and To-Be) for AI-driven contact center operations
• Design end-to-end CX technology landscapes integrating dialers, CRM platforms, AI agents, analytics, and communications into unified stacks
• Evaluate CX platform options (Five9, Genesys, Amazon Connect) and establish reusable reference architectures
• Cloud & Application Architecture: Lead multi-cloud architecture decisions (AWS-primary, Azure-hybrid, GCP) for contact center operations
• Design end-to-end application stacks: .NET/C# backends, SQL Server, RESTful/event-driven APIs, serverless and containerized workloads

What you need

• 6–11 years in software engineering
• REST APIs
• AWS
• .NET
• C#
• Microservices
• Docker
• Any graduate

Good to have

• LLMs
• MLOps
• Kubernetes
• CRM
• Azure
• GCP