Senior Process Associate

About the role

The Quality Analyst is responsible for monitoring transaction quality, ensuring process compliance, identifying improvement opportunities, and driving initiatives across Order Management operations. The role supports operational excellence through audits, coaching effectiveness reviews, calibration management, root cause analysis

What you'll do

• Quality Monitoring & Audits
• Conduct transaction monitoring and quality audits based on defined sampling methodology
• Evaluate order processing accuracy, process adherence, timeliness, and customer experience
• Perform random audits and dip checks to validate audit accuracy and process compliance
• Track audit coverage and sampling target adherence

What you need

• 2–5 years in operations
• Reporting
• Excel
• Root cause analysis
• AML
• FMEA
• Process improvement
• Any graduate