Senior Process Associate

About the role

Bilingual Capability - Proficient in French and English language, preferably Quebec (Canadian French)

What you'll do

• Bilingual Capability - Proficient in French and English language, preferably Quebec (Canadian French)
• Customer-centric approach with focus on empathy, active listening, and ownership of customer experience
• Basic troubleshooting mindset, including probing, validation, and use of approved knowledge articles before escalation
• Attention to detail for accurate categorization, mandatory fields, caller details, screenshots, logs, and resolution notes

What you need

• 1–2 years in operations
• Documentation
• Customer service
• MS Office
• Data entry
• Ticketing tools
• SOP writing
• Any graduate