Senior ServiceNow Developer

About the role

The ServiceNow ITOM SME (Event Management) will be responsible for designing, implementing, administering, and optimizing the ServiceNow Event Management platform to enable proactive monitoring, alert correlation, incident reduction, and improved operational visibility. The role requires strong expertise in Event Management, CMDB, Discovery, Service Mapping, integrations, and IT Operations Management best practices.

What you'll do

• Play a key role in the development and enhancement of the ServiceNow platform with a primary focus on the ITOM Event Management module
• Design, implement, configure, and maintain ServiceNow Event Management solutions across enterprise environments
• Develop and maintain integrations with various monitoring tools
• Configure Event Management dashboards, health dashboards, KPIs, and reporting capabilities
• Implement and optimize Alert Correlation and Root Cause Analysis (RCA) capabilities

What you need

• 6–11 years in software engineering
• ServiceNow
• JavaScript
• Root cause analysis
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL