Senior Software Development Engineer - R01573248

About the role

We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

What you'll do

• Amazon Connect & IVR Development
• Design, build, deploy, and version Amazon Connect Contact Flows
• Configure and maintain Amazon Connect resources including: o Queues o Routing profiles o Hours of operation
• Develop and integrate Lex bots where applicable
• Validate IVR behavior during failure scenarios such as: o API errors and downstream failures o Timeouts and retries o Partial dependency outages

What you need

• 6–10 years in software engineering
• Node.js
• Python
• AWS
• DynamoDB
• CI/CD
• Any graduate