Senior Software Engineer, ITC

About the role

We use ServiceNow as our Enterprise Service Management platform. ServiceNow enables our departments to digitize and automate business processes. We use it for its intuitive, omni-channel user experience with service portals, mobile interface and apps, and chat. We use its AI/ML capabilities with Virtual Agent for automated and prompt user interaction.

What you'll do

• Be working on designing, developing and running enterprise automation solutions, including but not limited to building workflows, self-service capabilities
• Work with a global team of engineers to unlock the potential of data
• This will involve collaborating with cross-domain teams of engineers and product managers to integrate systems through API-driven development
• If this is you, you’ll be working with product managers to deliver technical solutions via Agile methodology that solve business problems while supporting the long-term…
• Develop solutions using ServiceNow functionalities: -

What you need

• 6–11 years in software engineering
• ServiceNow
• LLMs
• Agile
• Machine learning
• POS
• Any graduate