Senior Systems Analyst

About the role

How you'll make an impact Monitor production systems, workflows, integrations, and critical business processes to identify issues, performance concerns, and operational risks. Troubleshoot and coordinate resolution of production incidents, working with business users and developers as needed. Perform and validate system configuration, user administration, and access management.

What you'll do

• Make an impact Monitor production systems, workflows, integrations, and critical business processes to identify issues, performance concerns, and operational risks
• Troubleshoot and coordinate resolution of production incidents, working with business users and developers as needed
• Perform and validate system configuration, user administration, and access management
• Manage root cause analysis activities and recommend corrective actions to prevent recurring issues
• Drive work through established Jira workflows, ensuring tickets are properly documented, prioritized, assigned, and progressed through support and SDLC processes

What you need

• 4–7 years in software engineering
• SQL
• Root cause analysis
• JIRA
• ITIL
• Confluence
• Azure
• Any graduate