Senior Systems Engineer - MFT

About the role

Are you passionate about working with diverse and complex IT technologies? Do you thrive in a customer-focused, collaborative environment and want to be part of a truly global organization? Based in Hyderabad, India, the Ensono Production Control Team delivers reliable monitoring and support for managed file transfers across all platforms within international domains.

What you'll do

• Monitor end-to-end file transfers and key milestones across a global IT landscape
• Handle incidents and escalations in line with our Incident and Problem Management processes, including thorough documentation and reporting
• Perform root cause analyses and drive appropriate Problem Management actions
• Provide day-to-day support to Managed File Transfer (MFT) service customers, acting as the primary point of contact for failed, delayed
• Basic education or completed apprenticeship

What you need

• 6–10 years in software engineering
• Any graduate

Good to have

• ServiceNow
• Linux

What you get