Senior Technical Support Engineer

About the role

The senior implementation support engineer independently manages complex application integrations, configuration, deployment validation, troubleshooting, and post-deployment stabilization across customer and manufacturing environments. The role serves as a technical escalation point, drives implementation quality, improves deployment processes, and mentors team members while collaborating with engineering, product, and manufacturing operations.

What you'll do

• Independently manage complex implementations from requirement analysis and configuration through deployment and stabilization
• Configure application settings, workflows, Autoflows, operator UIs, user roles, permissions, and business rules
• Troubleshoot complex application, API integration, configuration, and deployment issues
• Perform functional, integration, and regression testing to ensure production readiness
• Conduct root cause analysis and implement corrective actions to prevent recurring issues

What you need

• 4–7 years in it support & networking
• Troubleshooting
• Windows
• Linux
• REST APIs
• Root cause analysis
• SQL
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Ticketing tools
• Python
• AWS
• JIRA
• Git
• Postman