Senior Technical Writer

About the role

We are seeking two highly experienced Technical Writers/Editors to join our content operations team. The ideal candidates will be self-starters with a proven track record of writing, editing, and publishing customer-facing support documentation that is clear, consistent, and easy to consume. This role will focus on editing, standardizing, and publishing support articles to ensure accuracy, readability, and alignment with our brand and style guidelines.

What you'll do

• Review, edit, and publish external-facing support articles for technical accuracy, clarity, and tone
• Collaborate with product, support, and engineering teams to ensure content completeness and correctness
• Maintain consistency in style, structure, and terminology across all customer-facing documentation
• Manage publishing workflows in CMS or knowledge base platforms (e.g., Salesforce Knowledge, Zendesk, ServiceNow, Confluence, etc.)
• Proactively identify outdated or redundant content and coordinate updates

What you need

• 5–9 years in content, writing & media
• Editing
• Technical writing
• SEO
• Writing
• Salesforce
• Zendesk
• Any graduate

Good to have

• HTML
• ServiceNow
• Confluence